Refund policy

RETURN AND REFUND POLICY

At Pachaleta Inc, we value your satisfaction with your purchase and aim to provide a hassle-free return and refund process. Please read our policy carefully to understand how we handle returns and refunds.

We accept returns for eligible items within 30 days of purchase.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pachaleta.com. Please note that returns will need to be sent to the following address: 

5987 NW 102nd Ave
Doral, FL 33178-2820

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pachaleta.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the full refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

Items returned that are not in their original new condition, may incur a restocking or repair fee, which will be deducted from your refund.

Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.